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1. Fill the form below and click Look Up. Your Order ID is in My Account or in an Order’s Emails.
2. Select the items you want to return and upload pictures of your order.
3. We will check your pictures and assist you through the whole process.
We will guide providing you with a unique request number, notification emails, and guidelines for shipment.
If you’ve changed your mind, or if you’re unlucky enough to receive a faulty/damaged product, no problems! Your satisfaction is guaranteed for all purchases, but if 20 days have gone by since you, or a third person named by you, acquire the physical possession of the product, unfortunately we can’t offer you a refund or replace.
To exercise the return you have to inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by mail or email) that contains information about the product and order number. Only the costs of shipping the goods will be charged to you.
For this purpose, you can use the dedicated form that you can find above. ☝ ☝ ☝
If you receive our approval for a Return, you have additional 20 days to ship the product. A proof of shipment is required. You must return the product to this address:
Customer Service Department
c/o Wantalo di Valeria Cipolletti,
Corso Mazzini 53,
63813, Monte Urano,
Inside the package, you have to insert your Return Form copy, received by mail, also useful for the return destination.
According to the reason of cancellation, you are entitled to replace, a refund or a partial refund, for the amount paid as the price of the product, without undue delay to be made as quickly as possible.
Refunds will be made through the same means of payment used for the initial transaction unless the parties have expressly agreed otherwise; in any case you won't incur any cost as a result of such reimbursement.
Refunds are suspended until receipt of goods. You are only liable for any diminished value of the goods resulting from an use other than necessary to establish the nature, characteristics and functioning of the goods.
It's very useful to know that there are some products excluded from our 20 Days Policy. There are also other conditions you must meet to be eligible for Return/Refund. Visit our FAQs or read full Return Policy here.